Srinagar: Lt. Governor Manoj Sinha on Saturday stressed the importance of addressing public grievances to manage social change.
Interacting with people during this month’s LG’s Mulaqaat Live Public Grievance Hearing here at the Civil Secretariat here, Sinha assessed first-hand the grievances of randomly selected JK-IGRAMS candidates from across UT , and issued on-the-spot instructions to relevant officials for acting quickly, an official press release informed.
He reiterated the government’s commitment to serve all equally, the LG said: ‘We have made significant progress in addressing people’s concerns and must work as a cohesive unit to support and build on all that we have achieved. .
“People’s expectations have increased tremendously due to socio-economic success and a responsive service delivery system. It is also our responsibility to encourage the common man to participate in the process of governance,” he added.
Responding to the grievance of Rattan Lal of Jammu regarding the dilapidated condition of a government middle school building, the LG ordered the school education department to conduct a survey on the condition of the school buildings. Instructions have been issued to Deputy Commissioners to prioritize unsafe school buildings in district plans.
“Expedited grievance resolution is an important instrument for initiating and managing social change,” LG said.
A plaintiff from Kathua informed the LG about the unavailability of the ultrasound operator at the Bani sub-district hospital, on which the LG issued explicit instructions to the Director of Health Services to ensure that the health equipment is operational and submit a report in this regard.
While dealing with a grievance over the Revenue Records, the LG requested a detailed report from the Finance Commissioner on the steps taken to ensure the speedy resolution of cases in the Revenue Courts.
Following the complaint of Mohammad Yosuf Mir of Budgam regarding land dispute and encroachment on land, the LG assigned the relevant Deputy Commissioner to personally look into the matter and make the necessary intervention.
One complainant — Rameez Ahmad Mir from Ganderbal — brought the bridge under construction at Shilvat-Guzhama Ganderbal to the attention of authorities. The Principal Secretary of the Government’s Department of Public Works (R&B) informed that the project is currently in process.
Following a complaint about a non-functional handpump in a Rajouri village, LG instructed engineers in Jal Shakti department to regularly monitor the functioning of the handpumps.
The LG assessed progress on JK-IGRAMS and ordered tracking of grievance resolution at all levels. He further instructed officers to place special emphasis on issuing certificates, sanctioning benefits under various schemes; resolve grievances regarding development projects; download the action report undertaken; satisfactory resolution of grievances and clear departmental response.
The claimants expressed their gratitude to the LG administration for redressing their grievances through JK-IGRAMS, the press release said.
Rehana Batul, Commissioner/Secretary, Public Complaints, updated LG on the progress and status of complaints, and moderated the interaction.
Dr. Arun Kumar Mehta, Chief Secretary; Atal Dulloo, Additional Chief Secretary, Agricultural Production Department; Administrative Secretaries, Divisional Commissioner of Kashmir; deputy commissioners; SSP; Department heads and other senior officers, in person and virtually, were present during the interaction.