Prompt resolution of grievances is an important instrument of social change: LG Sinha


Lt Guv interacts with people, responds to their grievances
“Significant progress has been made to address citizens’ concerns”

Lieutenant Governor Manoj Sinha today interacted with the people and addressed their grievances during this month’s “LG’s Mulaqaat” live public hearing of grievances here at the Civil Secretariat.
Taking a first-hand assessment of the grievances of randomly selected JK-IGRAMS applicants across UT, the Lieutenant Governor issued on-the-spot instructions to affected officials to take prompt action.
Reiterating the government’s commitment to serving all equally, the Lieutenant Governor said, “We have made significant progress in addressing people’s concerns, and we must work as a cohesive unit to support and grow all that we have accomplished”.
People’s expectations have increased tremendously due to socio-economic success and a responsive service delivery system. It is also our responsibility to encourage the common man to participate in the governance process, the Lieutenant Governor added.
Responding to the grievance of Rattan Lal of Jammu regarding the dilapidated condition of a government middle school building, the Lieutenant Governor ordered the Department of School Education to carry out an investigation into the condition of the school buildings. Instructions have been issued to Deputy Commissioners to prioritize unsafe school buildings in district plans. “Expedited grievance resolution is an important instrument for initiating and managing social change,” the Lieutenant Governor said.
A plaintiff from Kathua informed the Lt. Governor of the unavailability of an ultrasound operator at Bani Sub-district Hospital, on which the Lt. Governor issued explicit instructions to the Director of Health Services to ensure that the health facilities are operational and submit a report in this regard. .
While dealing with a grievance regarding the Revenue Records, the Lieutenant Governor requested a detailed report from the Finance Commissioner on the steps taken to ensure the speedy disposition of cases in the Revenue Courts.
Following Mohammad Yosuf Mir of Budgam’s complaint regarding the land dispute and land encroachment, the Lieutenant Governor assigned the concerned Deputy Commissioner to personally look into the matter and make the necessary intervention.
A complainant, Rameez Ahmad Mir from Ganderbal, brought the bridge under construction at Shilvat-Guzhama Ganderbal to the attention of authorities. The Principal Secretary of the Government’s Department of Public Works (R&B) informed the President that the project is currently in process.
Following a complaint about a non-functional handpump in a village in Rajouri, the Lieutenant Governor issued instructions to engineers in Jal Shakti department to regularly monitor the functioning of the handpumps.
The Lieutenant Governor assessed progress on JK-IGRAMS and directed follow-up on grievance resolution at all levels. He further instructed officers to place special emphasis on issuing certificates, sanctioning benefits under various schemes; resolve grievances regarding development projects; download the action report undertaken; satisfactory resolution of grievances and clear departmental response.
The candidates expressed their gratitude to the Lieutenant Governor’s Administration for redressing their grievances through JK-IGRAMS.
Rehana Batul, Commissioner/Secretary, Public Grievances, updated the Lieutenant Governor on the progress and status of grievances, and moderated the interaction.
Dr. Arun Kumar Mehta, Chief Secretary; Sh Atal Dulloo, Additional Chief Secretary, Agricultural Production Department; Administrative Secretaries, Divisional Commissioner of Kashmir; deputy commissioners; SSP; Department heads and other senior officers, in person and virtually, were present during the interaction.


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